At Spare Part Supplier, customers have 30 days from the date of receiving the part to contact us for a return. Once contacted, we will then issue the Return Authorization that will need to be included with the return for proper credit processing.
Unless it is an error on our part, Spare Part Supplier is not responsible for return shipping charges. We recommend that any customer returning a part receive a tracking number from the carrier of their choice. Once the part is delivered to our receiving department please allow 2-3 weeks for processing, as most refunds are issued within a few days. Depending on your bank?s policy it may take up to two weeks for them to post the credit to your account.
Any parts returned without obtaining a Return Authorization will not be accepted for refund. Spare Part Supplier has the right to refuse any unauthorized package. An unauthorized package is any part return that has not been given an RA number or any part found to have been previously installed/used. Parts in non-OEM packaging will be declined for a refund.
Of course these are our basic guidelines but we are always working for our customers so if you need assistance outside of the policy listed above please contact us at firstname.lastname@example.org.
As long as we receive this return in the original packing, the part(s) is unused and not installed we will be able to process the refund. If we do receive the part(s) used, installed or without original packaging we will not be able to process the refund. Installed and used parts will be disposed of immediately and we will not be able to get these back from the warehouse.
Spare Part Supplier will not accept the following parts back for a refund or return:
- Used or Installed Products
- Parts Returned in Non-OEM Packaging
- Filters, cleaning products, and accessories
- Special Order Items
- Cosmetic parts which include, but not limited to doors, panels, and glass
- Electrical Parts
- Gas Parts (Gas components include, but are not limited to, items such as gas valves, pressure regulators and safety valves)
You may cancel your order before it enters the shipping process. If you need to cancel your order, please contact us as soon as possible. Please note that we try our best to ship your order out as soon possible. Once your order has entered the shipping process, we will not be able to cancel it. You may, of course, return any part to us as per our Return Policy, as stated above.